Here are the most frequently asked questions about our products.
Q: What does the OBD Genie programmer do?
A: When you install a new feature into your vehicle, such as a rear view camera,
trailer brake controller, or power folding mirrors, you will need to program your
vehicle's computer to activate the feature. Our OBD Genie programmer does
this for you, so you can skip the dealership.
Q: What is a Bypass Module, and do I need one?
A: 2018 and above Chrysler, Dodge, Jeep, and RAM vehicles are built with a
device called a security gateway. This protects your vehicle's computer from
being hacked over the cellular network. In order to activate your new feature,
you will need to temporarily install the Bypass Device while using your OBD
Genie programmer. View the bypass installation guide here.
Q: After I use my OBD Genie, can I use it in another vehicle?
A: The OBD Genie can only be used in one vehicle. This acts as an insurance
policy. They are dedicated to your vehicle's VIN number for life. If you deactivate
the feature you programmed, you can re-activate it again anytime with your
OBD Genie. We offer discounts on orders with multiple programmers.
If you are looking to purchase more than one, please reach out to
firstname.lastname@example.org and we will gladly set you up with a discount.
Q: Is there a warranty on my purchase?
A: We've got your back. We offer a 30 day money-back warranty on all of our
products. In the rare event you have an issue please contact us for support by
emailing email@example.com, or by calling (321) 250-3650.
Q: What type of shipping options do you offer?
A: At checkout, you can select free shipping which will arrive in 3-5 business days,
$7.99 USPS Priority shipping which will arrive in 1-3 business days, and $59.99
FedEx Overnight shipping.
Q: Does OBD Genie ship internationally?
A: We are grateful to all of our international customers and can program
features on a multitude of American imports.
International shipping is $45.00.
Q: I am a business. Can I get a wholesale rate?
A: We work with many business and are glad to offer you a wholesale discount
up to 50%. Contact our sales manager through email at firstname.lastname@example.org
and we will create a custom order for you.