FAQ's

Below are the most common questions about our products

Q: After I use my Genie, can I use it in another vehicle?

A: You can use it as many times as you'd like in the same (original) vehicle. All Genies are VIN locked so once they've been used they cannot be used in other vehicles unless you purchase additional "tokens." Please contact us for more information.

Q: What type of warranty will I receive with your product?

A: We've got your back. We offer a full one year money-back warranty on all of our products. In the rare event you have an issue please contact us for support. 

Q: What type of shipping options do you offer?

A: All orders shipped within the USA will be sent via USPS Priority 2-3 day service. All international orders will be shipped via FedEx Economy International service.

Q: Do you offer discounts for wholesalers or expeditors?

A: Yes, we offer up to 50% off retail price for registered companies. Please contact us to register for a dealer account.

Q: I would like to purchase several upgrades for my vehicle, will you send me several Genie programmers?

A: No, we will combine all upgrades onto one easy-to-use Genie programmer.