FAQs

Q: What does the OBDGenie programmer do? 

When you install a new feature into your vehicle, such as a rearview camera,

trailer brake controller or power folding mirrors, you must program your

vehicle's computer to activate the feature. The OBDGenie programmer does

this for you, so you can skip the dealership and the high cost of enabling a feature.

Q: What is a Bypass Module, and do I need one?

Chrysler, Dodge, Jeep, and RAM vehicles models 2018 and newer

are built with a device called a security gateway.

In order to activate a new feature,

you will need to temporarily install the Bypass Device while using the OBDGenie

programmer. View the bypass installation guide here.

Q: After I use my OBDGenie, can I use it in another vehicle? 

Whichever vehicle you use the OBDGenie on FIRST, it will be dedicated to that vehicle for life. IF you need more than one upgrade, please reach out to support@obdgenie.com.

Q: Is there a warranty on my purchase? 

Of course there is. We offer a 30 day money-back return policy on all of our

products. In the rare event you have an issue, please contact us via email

 support@obdgenie.com or call 321-250-3650. 

Q: What type of shipping options do you offer? 

A: We offer free shipping for delivery within 2-5 business days.

For expedited shipping, we offer $9.99 USPS Priority mail (1-3 business days) and $59.99 FedEx Overnight shipping. 

Q: Does OBDGenie ship internationally?

A: Yes, but please note the Genie programs features on American import models only. International shipping starts at $45

. 

Q: Do businesses receive wholesale pricing? 

A: Yes! We work with many businesses and offer wholesale discount pricing up to 50%. Please email david@obdgenie.com for assistance.